We pick you up at your door, get you to your appointment on time, wait for you if you need us to, and bring you home. If your rides are arranged through Wisconsin Medicaid or your health plan, there is no cost to you.
Notice what is not in it: no clinic, hospital, or treatment name. Our messages say only “medical appointment,” so nothing private is revealed if someone else sees your phone.
Notice the two numbers doing two jobs, too. A change or a cancellation is made by MTM — the broker who books the ride — so that is the number the message gives. STOP goes to us, because we are the number that texted you.
How it works
You do not have to arrange anything yourself. Your health plan or broker approves the ride, and we handle the rest.
Your health plan, Medicaid, or your broker arranges the trip and sends us the details. They will tell you the date and time.
A day or two before, we call or text to confirm your pickup time and address. This is your chance to tell us about any changes.
Our driver arrives at your door at the scheduled time. If you need help getting in or out, or a wheelchair lift, tell us when we confirm.
Text message reminders
We can send a text message to confirm your ride instead of calling. It is optional, and it is entirely your choice.
We send text messages only to people who have agreed to receive them. We do not buy lists of phone numbers, and we never text someone who has not agreed.
You agree during a phone call with our team. We read you a short explanation, you say yes, and we write down the date and what you agreed to. There is no online sign-up form, and we do not enroll you automatically just because a plan or broker gave us your number.
Reply STOP to any message and we will stop sending you text messages right away. You may get one final message confirming you have been unsubscribed — and nothing after that.
Reply HELP for help, or call us at (414) 555-0100.
We do not share your mobile phone number or your text messaging consent with any third party or affiliate for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party.
Say no and nothing changes
Agreeing to text messages is not required to get a ride. If you would rather not receive texts, we will simply confirm your rides by phone instead. You will receive the same transportation, on the same schedule, at the same cost — which is usually nothing.
Who we drive
We serve people whose medical rides are arranged and paid for through a health plan, Wisconsin Medicaid, or a transportation broker.
We provide non-emergency transportation only. If you are having a medical emergency, call 911.